Store Policy
Shipping
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Sellers are not liable for any delays caused by customs.
For estimated shipping fees and times, please check during the checkout process.
Returns & Exchanges
We are pleased to offer a 30-day money-back guarantee, providing you with ample time to initiate a return request. For a comprehensive understanding, please review our refund policy.
To be eligible for a return, your item must meet the following criteria:
- It should be in the same condition as when it was received—unused and in its original, unaltered packaging.
- All accompanying items, including user manuals, parts, and accessories, must be included.
Please note that any return that shows signs of being opened, used, or damaged will lose eligibility for a refund or exchange.
Our return policy does not cover change of mind or compatibility issues if the product packaging has been opened. It is crucial to ensure that your device is compatible with our chargers and accessories before making your purchase.
All returns must be sent to specific address for processing.
Return Instructions
To initiate a return, please contact us here.
Start the return process within 30 days from your purchase date. Ensure that all accessories and parts are included in the returned package, as delivered. Missing items will void the 30-day money-back guarantee.
After Approval
If your return request is approved, please note that you will be responsible for the return shipping costs and any associated fees. This includes a minimum restocking fee of $10 USD, which may range from 10% to 25% of the order value. Please be aware that shipping costs are non-refundable.
For any questions regarding your return, feel free to contact us here.
Damages and Issues
Please check your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the situation and work to resolve the issue.
Exceptions / Non-Returnable Items
Some items are non-returnable, such as custom products (including special orders or personalized items). If you have any questions or concerns about your item, please reach out to us. Please note that we cannot accept returns on sale items or gift cards.
Exchanges
To get the item you want as quickly as possible, please return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will inform you once we receive and inspect your return, and we will let you know if your refund has been approved. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.